Feedback is a gift, right?
Then why don’t we approach feedback discussions with the same enthusiasm we feel for a birthday present? Why do we dread that quintessential feedback opportunity, annual performance reviews, whether we’re giving or getting them?
Senia Maymin and Margaret Greenberg, authors of Profit from the Positive, say this about annual performance reviews: “Chuck ‘em or change ‘em.” But chucking ‘em doesn’t work either. Without feedback, people don’t know where they stand. Often they feel invisible in the organization.
Come participate in a discussion of an important skill for managers and humans in general: giving feedback that the receiver can hear and act on, feedback that appreciates what they do well and helps them move into a better future.
Here are some of the principles that will be addressed:
1. Every appraisal and every one-on-one is a chance to make people feel they matter: they are valued and they add value. Mattering is a major factor in workplace well-being and engagement, associated with higher performance and loyalty.
2. But that doesn’t mean ignoring opportunities for growth or behaviors that undermine effectiveness.
3. Imagining a better future is more effective than analyzing the faults of the past.
4. People do not change by themselves. They change in a system. As you give feedback, think about what you’re willing to do to support the changes you want to see. How will you make sure you see them when they do happen?
After a short presentation about some possible contributors to high-quality feedback, Kathryn Britton will open the discussion for your observations of feedback at its best. We won’t spend time on the qualities that make feedback feel discouraging and unfair. We’ll talk about feedback that opens up doors, creates new possibilities, and guides behavior.
Bring your stories of the best feedback you’ve ever received.
Kathryn Britton and Bob Stapleton
Kathryn Britton, MAPP, is certified in Shift Positive 360®, a narrative approach for gathering 360 feedback that is founded on positive psychology and on engaging the system to support effective change. She has also learned a great deal about feedback by facilitating writers’ workshops. Since 2013, she has led the reviews of more than 1000 pieces of writing. Her process helps authors give each other feedback that supports growth in confidence and skill.
(Link for Shift Positive 360®: http://www.shiftpositive360.com/